Call center simulation software
Call center training is broken. Scripts do not teach soft skills, shadowing does not scale, and traditional e-learning leaves agents unprepared for real customer conversations. Hey Harvey gives your team voice-based AI practice that feels like the job itself.
Shareable demo link: https://heyharvey.me/ai-conversation-training
Hey Harvey simulates lifelike support scenarios where agents speak, listen, and react just like they would with real customers. Each session is evaluated instantly with feedback on tone, empathy, accuracy, and escalation handling.
Unlike script-based tools, Hey Harvey listens to your agent's voice and understands natural responses for deeper learning that sticks.
Upload your own training content, define customer personas, or let our AI generate roleplay scenarios from your support workflows.
Each agent gets a scorecard across confidence, response time, tone, and resolution effectiveness for onboarding and coaching.
Most tools test knowledge. Hey Harvey builds capability. We are not a quiz - we are a coach. Harvey speaks, adapts, and challenges agents in real-time like real customers do.
| Feature | Hey Harvey | Traditional Simulation Tools |
|---|---|---|
| Voice-based simulation | Yes | No |
| Real-time feedback | Yes | Delayed/manual |
| Scenario customization | Easy | Limited |
| Emotional tone detection | Included | Not available |
| Continuous agent coaching | Built-in | External/manual |
Customer stories
See how support leaders are using Hey Harvey to improve confidence, reduce ramp time, and coach performance at scale.
Testimonial
Our agents used to freeze up during tough customer calls. With Hey Harvey's simulations, they're now responding with confidence and empathy. It feels just like the real thing and it's made a huge difference.
Thandi Mokoena
Team Lead, MetroAssist Contact Centre (Cape Town)
Testimonial
Before Hey Harvey, it took us 4 to 5 weeks to get new hires fully ready. Now we're seeing strong call handling in just 2 weeks. The roleplay tools are smart, interactive, and actually fun to use.
Jason Pillay
Operations Manager, CustomerSure SA
Testimonial
We needed our team to get better at de-escalation and tricky customer moments. Practicing those calls with Harvey gave them the confidence and calm they needed. It's like training with a mirror that talks back.
Lerato Dlamini
CX Lead, KwikTek Mobile Services
Testimonial
As a support manager, I used to spend hours reviewing call logs. Hey Harvey gives us instant feedback and agent scorecards. I can see who needs help and who's crushing it, all in one place.
Michael Ncube
Support Manager, DeltaCore Software Solutions
Testimonial
We're a fully remote BPO, and training consistency was tough. With Hey Harvey, our agents train on their own schedules but the quality and performance are consistent across the board.
Priya Naidoo
Founder, ConnectX Support Solutions
Want to see voice-based training in action? Sign up today or book a live demo and experience the future of agent coaching.
Simulation software helps call center agents practice customer interactions in a controlled environment to improve confidence, communication, and decision-making.
Hey Harvey uses AI to run real voice conversations, not static multiple-choice paths. Agents speak naturally and receive dynamic responses.
Yes. You can upload your own training material or let our AI generate scenarios based on your support use cases and personas.
No. Hey Harvey is web-based and works in modern browsers.