Testimonial
Our agents used to freeze up during tough customer calls. With Hey Harvey's simulations, they're now responding with confidence and empathy. It feels just like the real thing and it's made a huge difference.
Thandi Mokoena
Built for support leaders who need faster ramp-up and better customer conversations.
For support leaders, QA managers, and call center teams
Train support teams with AI roleplays that improve empathy, consistency, and customer outcomes
Hey Harvey makes AI customer service training practical with realistic voice simulations your team can run in minutes.
No sign-in required for the demo. Get a sample scorecard on empathy, clarity, and resolution.
Launch-stage trust signals
Clear product signals for early evaluation
Use AI roleplay training to rehearse difficult customer conversations, coach better responses, and give every rep feedback on empathy, clarity, and next-step ownership.
Give reps safe practice before live customer interactions.
Coach empathy, clarity, and ownership with instant feedback.
Try the live demo before creating an account.
Social proof
Trusted by teams training for real conversations
See how support leaders are using Hey Harvey to improve confidence, reduce ramp time, and coach performance at scale.
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How It Works
Simple 3-step process
Improve your communication skills with our AI-powered platform in three simple steps.
1
Choose a scenario
Select from AI customer service training scenarios like handling angry customers or product inquiries.
2
Start the voice role-play
Start an AI call simulation and engage in a realistic conversation that responds naturally to your voice input.
3
Receive AI feedback
Get personalized insights on your communication style, empathy, and areas for improvement.
Use Cases
Practise the conversations that matter most
Two high-impact training paths to build confidence quickly.
Compliance Training
Practise the conversations that matter most. Rehearse high-stakes compliance scenarios in a safe environment, sharpen your responses, and build confidence before it counts.
Coaching Conversations
Build confidence through practice. Practise realistic coaching conversations, refine how you respond, and grow confidence through repetition and feedback.
Features
Everything you need to master customer service
Hey Harvey combines AI customer service training, AI roleplay training, and performance feedback in one workflow.
Voice-powered AI
Advanced voice recognition that understands tone and emotion
Realistic scenarios
Lifelike situations based on real customer interactions
Progress tracking
Monitor improvement with detailed performance metrics
Empathy detection
Feedback on emotional intelligence and communication style
Custom scenarios
Build training scenarios tailored to your specific needs
Team dashboard
Manage and monitor your team's progress and performance
Product preview
Explore the Hey Harvey experience
Get a feel for the live platform and see how teams use AI call simulation practice to prepare for real conversations.
Voice Analysis
Advanced voice recognition technology
Our AI doesn't just understand what you say, but how you say it. That makes every AI call simulation more useful for coaching tone, pace, empathy, and resolution skills.
- Real-time tone and sentiment analysis
- Detailed feedback on emotional intelligence
- Personalized improvement suggestions
- Track progress over time
Simple Pricing, Credit-Based Freedom
Each plan includes monthly training and practice minutes. Upgrade or add more credits anytime as your skills grow.
FreeStart with 10 training minutes and 5 practice minutes to explore Hey Harvey. Free/month Start Free | Starter PlanIncludes 100 training minutes and 10 practice minutes monthly. R 291,00 /month Subscribe Monthly | Pro Plan400 training minutes and 25 practice minutes per month, with advanced analytics. R 1 999,00 /year Subscribe Annually | EnterpriseFlexible training and practice allocations for teams and organizations. Custom Contact Sales | |
|---|---|---|---|---|
| Training Minutes (Credits) | 10 training minutes | 100 training minutes | 400 training minutes | Custom |
| Practice Mode Minutes | 5 practice minutes | 10 practice minutes | 25 practice minutes | Flexible |
| Preset Scenarios | 3 preset | All preset | All preset | All preset |
| Custom Scenarios | Up to 5/month | Up to 10/month | Unlimited | |
| Analytics Dashboard | Basic feedback | Basic dashboard | Advanced dashboard | Team dashboard |
| Company Branding |
FAQ
Frequently Asked Questions
Find answers to common questions about Hey Harvey.
Start with one simulation. Roll out to your team when it works.
Try the live demo, review the feedback, and see whether our AI customer service training workflow fits your team before committing to a wider rollout.
