Privacy Policy

Hey Harvey (“we”, “us”, or “our”) provides AI-powered customer service training and simulation tools. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information in a few different ways:

• Account information. When you sign up, we collect details such as your name, email address, and authentication data.
• Training content and usage data. We collect the scenarios you create, session activity, and related performance data.
• Payment and subscription data. If you purchase a plan, payment processing is handled by our third-party providers, Payfast, and we receive limited billing details (for example, plan type and status).
• Device and analytics data. We may collect technical information like IP address, browser type, pages visited, and interactions with the product.
• Support communications. If you contact us, we collect the content of your messages and any information you choose to share.

How We Use Information

We use information we collect to:

• Provide, operate, and improve Hey Harvey.
• Authenticate users and secure accounts.
• Deliver training experiences and analytics.
• Process subscriptions and manage billing.
• Respond to questions, feedback, and support requests.
• Monitor performance, prevent abuse, and enforce our terms.

How We Share Information

We do not sell your personal information. We may share limited data with trusted service providers who help us run the product, such as:

• Authentication providers.
• Payment processors.
• Hosting, database, and analytics providers.
• AI and model providers used to power key features.

We may also share information when required by law, to protect rights and safety, or as part of a business transfer (for example, a merger or acquisition).

Cookies and Analytics

We and our providers may use cookies or similar technologies to keep you signed in, remember preferences, and understand how people use the product. You can control cookies through your browser settings.

Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and how it is used.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information. You can also request that we limit certain processing. We will honor applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Hey Harvey is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Material changes may be communicated through the product or by email.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at privacy@heyharvey.me.